contact_page 1. Information We Collect
We only collect essential information required to manufacture, deliver, and assemble your furniture orders:
- Identity & Contact Details: Full name, phone number, and email address for order verification and workshop fabrication scheduling.
- Delivery & On-Site Assembly Details: Detailed street address, district, governorate, building number, floor and apartment, plus elevator access indicators to assist field logistics technicians.
- Order & Transaction Records: Purchased units, invoices, and payment receipts (such as InstaPay transaction proofs) for internal accounting verification.
settings_suggest 2. How We Use Your Data
Collected details serve transparent operational and order execution workflows:
- Order Crafting & Production: Relaying dimensions and finish specifications to our workshop teams for blockboard cutting and assembly.
- Delivery Coordination: Contacting you via phone and WhatsApp to confirm arrival windows and verify building entry routes.
- Automated Tracking Updates: Dispatching real-time shipment milestones from workshop finishing right to your home.
- Warranty & After-Sales Servicing: Registering serial orders to back our 3-year warranty and simplify future maintenance calls.
lock 3. Payment Security & Certified Encryption
All digital transactions are routed through certified payment gateways operating under Central Bank of Egypt regulations and PCI-DSS 256-bit SSL encryption. Our personnel and servers never handle or store CVV codes or complete card numbers.
For InstaPay transfers, payment verification relies solely on the reference code and IPA handle in a secured environment, audited solely by our accounting desk.
share 4. Zero-Resale Policy & Limited Third-Party Sharing
We uphold an uncompromising policy: We will never sell, rent, or trade your personal records to third-party advertisers.
Data sharing is restricted strictly to necessary fulfillment partners:
- Dedicated Delivery & Assembly Crews: Provided with recipient name, address, and phone number to complete installation.
- Payment Gateways & Financing Providers: To process authorized payment settlements or installment plans.
- Official Authorities: Only when legally mandated by binding judicial orders under applicable Egyptian laws.
admin_panel_settings 6. User Rights & Data Control
You retain full authority over your personal information:
- Access & Update: Modify phone numbers, full names, or saved delivery addresses at any time via your Account Dashboard.
- Account Deletion: Request account erasure by writing to our privacy team, excluding statutory tax and warranty invoices required by law.
- Marketing Opt-Out: Unsubscribe from marketing announcements with a single click at the bottom of any automated newsletter.